ENGLISH SPEAKING SKILLS NEED ANALYSIS OF BANK EMPLOYEES

Wati, Fitria Rosita (2021) ENGLISH SPEAKING SKILLS NEED ANALYSIS OF BANK EMPLOYEES. EDUTAMA, - (-). -. ISSN 2548-281X (Unpublished)

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Abstract

This research aims to determine the importance of mastery of English for the bank employees (security, customer service, and teller) are a job that requires special knowledge and skills, so that it will become a reliable employee and the effort that must be taken for the bank employees in the mastery of English to support the implementation of English for specific purpose. This research method used descriptive qualitative to analyze data. The researcher collect data by observation, conducting interview, asking questions and documentation some important data that support research. The results of the discussion explain that the importance of mastery of English for bank employees are English can open a world access for better their job, improve careers, facilitate communication, provide added value, increase knowledge and insights around international world information, and as the introduction to understand gadget and internet technology. Efforts that can be taken by the bank employees in mastering English, install an English dictionary application, manage the use of English on the handphone, listen to songs or watch videos that use English. Keyword: English, Skills, Bank Employees

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