AN ANALYSIS OF STUDENT SPEAKING ABILITY IN HANDLING CHECK – IN FOR TWELVE GRADE HOSPITALITY MAJOR SMKN 4 BOJONEGORO

WATI, YULI WIDYA (2025) AN ANALYSIS OF STUDENT SPEAKING ABILITY IN HANDLING CHECK – IN FOR TWELVE GRADE HOSPITALITY MAJOR SMKN 4 BOJONEGORO. Diploma thesis, IKIP PGRI BOJONEGORO.

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Abstract

Wati, Yuli Widya. 2025. “An Analysis of Student Speaking Ability in Handling Check-In For Twelve Grade SMKN 4 Bojonegoro”. Skripsi. English Education Department. Faculty of Languages and Arts Education. IKIP PGRI Bojonegoro, Advisor (I) Oktha Ika Rahmawati, (II) Dr. Moh. Fuadul Matin. Abstract— Speaking ability is a crucial skill in the hospitality industry that requires verbal communication to be polite, clear, and professional. This study aims to analyze the speaking abilities of 12th-grade students in the Hospitality program at SMK Negeri 4 Bojonegoro in handling the hotel guest check-in process, as well as to identify the factors influencing these abilities. The method used is qualitative with a descriptive approach. Data were obtained through simulation videos of the check-in service, assessed using the Douglas Brown rubric, which includes five aspects: pronunciation, fluency, grammar, vocabulary, and comprehension. The results indicate that 70% of students fall into the "Very Good" category, while 30% are in the "Good" category. The overall average score is 70.8, suggesting that students' speaking abilities are fairly good. Comprehension emerged as the most prominent aspect, followed by pronunciation. Meanwhile, fluency and vocabulary remain areas that need improvement. Additionally, three main factors affecting students' speaking abilities were identified: mastery of linguistic components and pronunciation, mastery of learning material related to the check-in procedure, and the learning environment conditions that impact students' comfort and confidence during practice. These findings indicate that while students' oral communication skills are adequate to meet the basic communication needs in the hospitality industry, further improvement is still required, particularly in fluency and mastery of professional vocabulary relevant to the hotel service context. Keywords— speaking skills, Douglas Brown Rubric, communication, hospitality students

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